Sonaris – Support

First check the mute switch on the side of your iPhone and the volume. Sonaris plays tones even in silent mode, but Bluetooth headphones sometimes take a moment to connect. If that doesn't help, fully quit the app and restart it.

The Hearing Score (0–1000) measures your skill across all challenges. Each challenge contributes to the score according to its difficulty – based on your recent training sessions. It rewards good and broad training, not play time: you only get full points when you regularly do well in all challenges.

Subscriptions are managed by Apple, not by us: open Settings → your name → Subscriptions on your iPhone and select Sonaris. After cancelling, premium stays active until the end of the paid period.

Open the premium screen in the app and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the purchase.

The free version is funded by ads, which require an internet connection. That's why a few sessions are free offline – with premium you train offline without limits and without ads.

A simplified mode for children with big symbols and comparison tasks. It is protected by a parental gate and only shows non-personalized, child-appropriate ads.

Statistics are stored locally on your device, tracked separately per challenge. After deleting the app they unfortunately cannot be restored. Moving to a new device works via the normal iOS backup.